The digital workplace has become hugely popular since the 2020 pandemic and refers to a workplace that operates virtually, with staff members communicating using an internet connection and collaborating in real-time even when they may be working in different countries.

With the demand for flexible work growing, many organisations now opt for a hybrid workplace, one where people can split their time between home and the office. For this to happen successfully, the workplace must be fully digitised.

Some companies develop their own cloud-based digital workplace, while others use existing software such as Microsoft 365 or apps like Slack, and Trello. Third-party tools can also be used to customise an existing cloud-based digital workplace.

A digital workplace is not the same as a company intranet as it allows staff to interact with others.

What can you do in a digital workplace?

A digital workplace allows you to do all the things available to you in a physical office – all that’s missing are face-to-face interactions. Digital tools can be used to facilitate communication, the storage of data, project management, and the automation of basic tasks leaving staff to concentrate on more challenging tasks.

It also allows organisations to globalise and expand their workforce without the need to invest in physical office space. 

What are the components of a digital workplace?

Here are some of the most commonly found components of a digital workplace:

• Accounting tools – these are tools that can track cash flow, generate financial reports, create invoices, and support employee payrolls
• Customer relationship management tools – CRM tools collect customer data and enable organisations to record their communications with them. CRM data can be used to improve the customer experience
• Project management tools – software that allows teams to schedule tasks and track progress
• Communication tools – these are tools that allow communication covering everything from email to video conferencing
• Content management systems – a CMS system allows you to modify website content without the need for programming
• Recruitment tools – software that helps with the hiring process from sending notifications about job vacancies to reviewing CVs

What is the best digital workplace strategy? 

A good digital workplace strategy enables flexibility, collaboration, KPI tracking, and automation, whilst reducing costs. It is also one with robust security. A digital workplace is vulnerable to cyber threats therefore measures such as firewalls, strong passwords, data encryption, and antivirus software are essential. 

While a digital workplace can foster a sense of community, where possible, it is always wise for organisations to facilitate face-to-face socialising as it’s one of the most effective team-building methods.

What are the advantages of a digital workplace?

Jobs offering hybrid working attract more and better applications with the majority of people preferring flexible working in some form. It can cut costs considerably and increase efficiency, which in turn, can lead to better productivity. 

While digital workplaces can lead to higher employee satisfaction, they can also benefit the customer as facilities like Live Chat mean that customer service is at people’s fingertips.